Airlines bank on upgraded services to boost revenue

Domestic airlines are taking the brunt of financial pressures caused by the latest resurgence of the COVID-19 pandemic, and they have launched additional innovative services to stay afloat. Yet, analysts remain cautious about the extent to which the service can help carriers increase revenues.

Hainan Airlines, China's fourth-largest carrier, launched a service in late March that helps passengers deliver their luggage home. The service is available at Beijing Capital International Airport and Haikou Meilan International Airport. By ordering the service online, passengers will be able to save the time of waiting for their checked luggage and they don't have to carry heavy suitcases by themselves.

Ground service employees of the carrier will help passengers to get their luggage and logistics staff will deliver the luggage to designated destinations. Usually, it takes about four to six hours for the transportation after picking up the luggage, and passengers will be able to track the luggage status on their mobile phones, Hainan Airlines said.